I am working with a Data Center company that is looking for a Service Delivery Manager in Hong Kong!
- Provide high quality customer operations to corporate premium accounts in data center business
- Build and improve relationship of trust and integrity with designated customers.
- Perform post-sales service delivery and management.
- Incident management, escalation to relevant parties to solve the problem for the customers.
- Communicate to stakeholders all relevant information such as progress to SLAs, improvement areas etc.
- Championing and owning customer retention.
- Manage and maintain the Client relationship, ensuring that all assigned Client accounts are obtaining value the company, and ultimately be responsible for overall Client satisfaction
- Account management
- Minimum 5 years experiences in customer service management and 5 years
- Experience in client servicing and account management
- Experience in change / incident management
- Knowledge of data center products and services is an advantage
- ITIL V3 foundation certification