Essential Duties and Responsibilities include the following. Other duties may be assigned.
- Support the company in the area of hardware setup, configuration, testing and deployment.
- Develop company systems to support the company's objectives in multiple environments.
- Provide IT Operations support to the company as required including (but not limited to); administration, backups, server/system maintenance, monitoring.
- Provide technical support (both onsite and remotely) for company employees in order troubleshoot and resolve computer issues in Windows, MacOS, iOS, and Android environments.
- Direct the technical analysis, solution design and implementation of complex software, hardware, and transmission systems.
- Provide expertise regarding Microsoft integration (e.g. tenant, Azure, Office 365, SharePoint, PowerBI).
- Support the security of the company environment and assets.
- Liaise with internal departments in support of company and client requirements.
- Monitor and identify capacity and performance issues for IT traffic to recommend and ensure continued, uninterrupted operation of IT/AV systems.
- Assist in developing, implementing, recommending, and maintaining policies, procedures, and training plans for IT/AV system's appropriate use.
- Recognize and recommends technological improvements assessing financial impact.
- Coordinate technical and financial reviews with Purchasing and Proposals departments to ensure understanding and proper application of /UC/UC pricing.
- Manages technology assessment and recommends selection of IT/AV products and services.
- Manages the support of development of IT/AV project plans for the implementation of client installations.
- Design and support IT/AV infrastructure and its associated software, hardware, including PBXs, and conferencing systems
- Act as subject matter expert in the configuration, installation and support of IT/AV software platforms (e.g. Zoom, Conference Room Connector, MS Teams, Skype, Flex, Crestron, Trio, BlueJeans, Google Hangouts, Polycom, Cisco Cloud)
Competencies: To perform the job successfully, an individual should demonstrate the following competencies:
- Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Works well in group problem solving situations.
- Interpersonal - Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
- Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions.
- Written Communication - Writes clearly and informatively.
- Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; supports organization's goals and values.
- Adaptability - Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
- Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent.
- Dependability - Follows instructions, responds to management direction; Keeps commitments; Commits to long hours of work when necessary to reach goals.
- Professionalism - Accepts responsibility for own actions; Follows through on commitments.
- Quality - Demonstrates accuracy and thoroughness; Applies feedback to improve performance; Monitors own work to ensure quality.
- Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly.
Education/Experience: Bachelor's Degree in computer science, information technology, business management information systems, or closely related field and 5 years of information technology experience in the design, troubleshooting, and administration of network systems; OR an equivalent combination of education and experience.
- 5+ years of hands-on experience in the planning, deployment and support of Microsoft Cloud Services (Office 365, Azure, etc).
- 5+ years of hands-on experience developing, supporting, and deploying complex enterprise applications in Microsoft SharePoint and Power BI.
- 5+ years supporting IT Infrastructure including (but not limited to) MS Servers, managed print services, LAN/WAN, etc.
- 5+ years of hands-on experience developing applications in Filemaker Pro.
- Experience with Quickbooks Enterprise and the development API.
- 5+ years of hands-on experience in IT security policy and practices (anti-virus, email security, network security, etc).
- In-depth knowledge and experience working with Microsoft tenant configurations in order to properly integrate components with IT/AV systems (e.g. address books, calendaring, etc).
- Microsoft competency training in Collaboration & Content, Messaging, Communications, and/or Enterprise Mobility Management.
- Experience with enterprise and cloud-based IT infrastructure (AD, DC, TCP/IP and routing, etc.).
- Experience enterprise VoIP telephones systems (e.g. Cisco, Avaya, IBM)
- Experience in designing and installing traditional legacy telephone systems
- Experience with SIP trunking
- Experience with the any/all of the following applications is a plus:
- Zoom
- Conference Room "Connector"
- MS Teams
- Skype
- Flex
- Crestron
- Trio
- BlueJeans
- Google Hangouts
- Polycom
- Cisco (Cloud)