The IT Systems Engineer will have extensive technical experience and knowledge of Information Technology in the Security Industry. They need to possess leadership qualities and are looking to grow with an organization. Candidates must be customer oriented, courteous, attentive and adaptable to different scenarios.
Industry Related Experiences & Knowledge (At least one certification required)
ยท Tyco's Software House Ccure 800/9000
ยท Amag Hardware and Software
ยท S2 Hardware and Software
ยท Genetec Hardware and Software
ยท Lenel Hardware and Software
ยท American Dynamics CCTV, DVR and NVR
ยท Nice Systems
ยท Stopware's Passage Point Visitor & Managed System
ยท Low-voltage security electronic devices
Information Technology Experiences & Knowledge (Preferred)
ยท Bachelor's degree in IT or related field or equivalent work experience
ยท A+ and Server+ Certification
ยท MCSE
ยท CCNA
ยท Scripting/Programming Skills in SQL
ยท Knowledge of C/C++ and Visual Basic a plus
Responsibilities
Network
ยท Perform network troubleshooting and break/fix issue investigations
ยท Provide advanced networking support
ยท Understand and implement complex subnets
Hardware
ยท Perform server hardware configuration changes, server installations and decommissions.
ยท Troubleshoot server hardware failures for all new server builds, server rebuilds, server moves, server re-homes, and server hardware configuration changes
ยท Rack and cable new servers and act as an escalation point for all software related issues
Software
ยท Perform server imaging/server build-out on all new server builds and server rebuilds
ยท Perform OS/software troubleshooting for all new server builds, server rebuilds, and server configuration changes
ยท Escalate imaging system outages to Infrastructure Manage
Perform break/fix and issue investigations
ยท Install all required IPAKs, security patches, and requested supported software o Configure ACL's with appropriate security group(s)
ยท Provide advanced application and environmental support
Documentation
ยท Create technical documentation for customers and in-house staff
ยท Maintain and update customer site documentations
Customer Relation
ยท Provide support for customers, project managers and technicians with up most courteous and at tentative level
Ticketing
ยท Manage assigned tickets and assist in managing ticket queue on a daily basis
ยท Receive or assign service tickets and service all assigned tickets to the best of your abilities
ยท Create new tickets for un-ticketed work requests
ยท Update ticket fields upon receipt
