I am working with a leading Data Centre colocational company in Hong Kong.
- Leadership / People Management
- Directs quality work efforts, team assignments and problem resolution.
- Resource planning, coordination and administration work; including shift schedules and leave requests, time sheets administration etc.
- Performance management and development of all direct reports and providing feedback; provides formal and informal training and coaching to team in expected behaviors and activities.
- Monitors and tracks progression of unit goals and objectives.
- Effective management of all disciplinary issues for direct reports
- Customer Facing role.
2. Service Delivery Management
- Responsible for the quality of the service and delivery of SLAs and performance metrics.
- Review and ensure the maintenance of optimum resource levels necessary for the delivery of the agreed services
- Preparation and presentation of regular service reports
- Provision of timely responses to client escalations.
- Tactical management of operations; ensuring adherence to standard operating procedures
- Continually reviewing and identifying service improvements, whilst managing client commercial expectations and delivery of SLA commitments. Production of proposals to requested changes to existing service
