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Distech Remote Support - PR/617012_1793283290

Distech Remote Support

Boston
Permanent
$100,000 - $150,000 USD a year
Automation and Controls
PR/617012_1793283290
Distech Remote Support

Overview

We are seeking an experienced Building Automation professional to provide remote technical support for Distech Controls systems across data centre environments in New England. This is a fully remote role focused on troubleshooting, programming support, system diagnostics and helping field teams resolve complex controls issues.
The position is well suited to someone with at least three years of Building Automation or HVAC controls experience who has worked directly with Distech Controls and GFX. You will support technically demanding, mission-critical facilities while remaining home-based, with limited travel expected only when remote resolution is not practical.
You will have the opportunity to deepen your experience in data centre controls, Niagara-based systems and advanced BAS troubleshooting while working closely with technicians, programmers, engineers and project teams.

Responsibilities

  • Provide remote technical support for Distech Controls systems operating within data centre environments.
  • Troubleshoot controller, programming, graphics, communications and integration issues.
  • Use Distech GFX to review, diagnose and modify control programming.
  • Support field technicians and commissioning personnel during installation, start-up and system testing.
  • Investigate alarms, control sequences, network problems and equipment performance issues.
  • Assist with remote system access, point-to-point verification and functional testing.
  • Review trends, setpoints, schedules and control logic to identify system faults.
  • Support integrations using common BAS protocols such as BACnet and Modbus.
  • Help diagnose Niagara-based supervisory and front-end issues where applicable.
  • Document technical findings, corrective actions and unresolved items.
  • Coordinate with project teams, service technicians and customer representatives.
  • Escalate product or software issues when further engineering or manufacturer support is required.
  • Maintain clear communication during urgent support events affecting mission-critical facilities.
  • Travel to data centre sites occasionally when an issue cannot be resolved remotely.

Qualifications

Required

  • At least three years of Building Automation, BAS, BMS or HVAC controls experience.
  • Hands-on experience with Distech Controls systems.
  • Practical experience programming or troubleshooting with Distech GFX.
  • Strong understanding of HVAC control sequences and DDC systems.
  • Ability to troubleshoot controllers, networks, sensors, actuators and control logic remotely.
  • Working knowledge of BACnet and common Building Automation communication networks.
  • Experience supporting technicians, customers or project teams over the telephone or through remote-access tools.
  • Clear written and verbal communication skills.
  • Ability to work independently in a fully remote environment.
  • Based within the New England region.

Preferred

  • Exposure to Niagara or Tridium Niagara N4.
  • Experience supporting data centres or other mission-critical facilities.
  • Experience with Distech ECLYPSE controllers, EC-gfxProgram or EC-Net.
  • Familiarity with Modbus integrations.
  • Experience with system commissioning, functional performance testing or controls service.
  • Understanding of central plants, cooling systems, air-handling equipment and data centre HVAC applications.
  • Distech or Niagara training is helpful, but current certifications are not required.

What We Offer

  • A fully remote position covering the New England market.
  • Exposure to complex data centre and mission-critical control systems.
  • Continued technical development across Distech Controls, GFX and Niagara-based platforms.
  • Opportunities to work on advanced troubleshooting and programming challenges.
  • Collaboration with experienced controls technicians, engineers and project teams.
  • Scope to develop into a senior technical support, programming or engineering position.
  • Limited travel compared with a traditional field-based controls role.
  • Technical mentorship and knowledge sharing within the controls team.

FAQs

Congratulations, we understand that taking the time to apply is a big step. When you apply, your details go directly to the consultant who is sourcing talent. Due to demand, we may not get back to all applicants that have applied. However, we always keep your CV and details on file so when we see similar roles or see skillsets that drive growth in organisations, we will always reach out to discuss opportunities.

Yes. Even if this role isn’t a perfect match, applying allows us to understand your expertise and ambitions, ensuring you're on our radar for the right opportunity when it arises.

We also work in several ways, firstly we advertise our roles available on our site, however, often due to confidentiality we may not post all. We also work with clients who are more focused on skills and understanding what is required to future-proof their business. 

That's why we recommend registering your CV so you can be considered for roles that have yet to be created. 

Yes, we help with CV and interview preparation. From customised support on how to optimise your CV to interview preparation and compensation negotiations, we advocate for you throughout your next career move.