Operations Supports Manager, Data Center
Job Title: Operations Support Manager, M&E (Data Center)
Location: Singapore (APAC Regional Scope)
About the Company
The client is a Singapore-headquartered data center colocation developer/operator with a growing APAC presence. The company delivers resilient, high-efficiency, mission‑critical environments for enterprise and hyperscale customers, supported by strong engineering standards, operational excellence, and customer-first service.
Role Overview
The Operations Support Manager (M&E) acts as a regional operations backbone, supporting site teams across APAC in delivering consistent, safe, efficient, and compliant data center operations. This role centers on electrical, mechanical, and controls systems governance, incident/change management, risk reduction, documentation standards, vendor/PM management, and operational reporting.
The ideal candidate is an M&E professional with deep experience in mission‑critical environments and a strong understanding of operational processes.
Key Responsibilities
- Engineering Operations Governance
- Ensure consistent operations standards for electrical, mechanical, and controls systems, including UPS, batteries, switchgear, generators, transformers, chillers, cooling towers, CRAH/CRAC, fuel systems, water systems, and fire systems.
- Review and validate SOPs, MOPs, EOPs, lock-out/tag-out procedures, and maintenance methods.
- Support lifecycle planning for M&E systems, upgrades, replacements, and resilience enhancements.
- Incident, Change & Problem Management (ITIL-Aligned)
- Lead or coordinate engineering-focused incident response including fault isolation, system restoration, and RCA quality for power and cooling events.
- Govern regional Change Management (especially live electrical/mechanical work).
- Track and monitor preventive actions tied to reliability, engineering risk, and compliance.
- Maintenance & Vendor Management
- Drive APAC‑wide maintenance strategy, ensuring 100% PM completion, quality audits, and contractor safety adherence.
- Review technical maintenance reports, test sheets, trending data, and recommend improvements.
- Manage contracts for critical vendors (M&E, controls, standby power, fire systems).
- Capacity, Availability & Risk Monitoring
- Support engineering capacity management for power, cooling, and space, including provisioning checks and risk assessments.
- Drive resilience reviews, single‑points‑of‑failure identification, and redundancy verification.
- Collaborate with site teams to improve equipment performance, thermal optimization, and energy efficiency.
- Monitoring & Controls Systems
- Support the governance of BMS, EPMS, DCIM systems from an engineering perspective (alarm rules, thresholds, calibration, trending integrity).
- Partner with Engineering on telemetry accuracy, load studies, and fault pattern analysis.
- Compliance, Quality & Audit Support
- Maintain engineering compliance to international standards (e.g., ISO 50001, ISO 27001, ISO 45001, ISO 9001) and local codes per market.
- Support certification audits, customer technical audits, authority-related inspections, and internal engineering audits.
- Manage regional risk registers and corrective action plans.
- Operational Reporting & Customer Support
- Produce engineering‑focused operational dashboards: availability metrics, PM status, incidents, risk, thermal performance, capacity, PUE.
- Support Customer Success with technical clarifications, onboarding reviews, and post‑incident communication.
- Participate in customer engineering tours or audits when required.
- New Data Center Readiness
- Support testing and commissioning (T&C) processes from an operator's standpoint.
- Review engineering documentation: AS‑Built drawings, O&M manuals, sequence of operations.
- Ensure M&E readiness for operational handover (including spares, calibrated tools, CMMS data load, operational runbooks).
Key Performance Indicators (KPIs)
Engineering Reliability & Safety
- Critical environment uptime & incident reduction
- MTTR/MTTD improvements for M&E events
- Zero safety violations and strong contractor safety performance
Operational Excellence
- PM compliance
- Change success rate (no unplanned downtime)
- Documentation quality & engineering standards adoption
Efficiency & Capacity
- PUE stability/improvement
- Thermal performance compliance
- Timely and accurate capacity validation
Stakeholder & Customer
- Audit outcomes
- Customer satisfaction with technical operations
- Timeliness & clarity of post‑incident communications
Qualifications & Experience
Must-Have
- Bachelor's degree or diploma in Mechanical or Electrical Engineering.
- 8-12+ years in mission‑critical facility operations (data centers preferred, or semiconductor, pharma, large industrial plant).
- strong knowledge of:
- LV/HV electrical systems
- UPS, batteries, generators, fuel
- Cooling plants (chillers, cooling towers, pumps)
- CRAC/CRAH/airflow management
- Fire detection & suppression
- Experience reviewing and approving SOP/MOP/EOP for high‑risk engineering work.
- Experience with BMS/EPMS/DCIM data review for engineering decision‑making.
- Strong familiarity with CMMS/CAFM tools for maintenance workflows.
Preferred
- Professional certifications:
- Uptime ATS/AE, BICSI DCDC, DCPRO, PMP, ITIL v4, ISO auditor
- Experience in multi‑site or regional engineering governance
- Exposure to customer‑facing incident communication
If you are interested in this opportunity, please submit an application along with an updated CV of yours detailing your relevant experience to this job ad.
Only shortlisted applicants will be contacted.
Recruitment Consultant: Ken Tan
EA Registration No: R22111317
EA License No: 16S8194
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