Service Sales Account Manager
Service Account Manager
Location: Charleston, SC
Industry: Mechanical Construction / HVAC / Plumbing Services
Job Type: Full-Time
About the Opportunity
We are partnering with a well-established mechanical contractor in the Charleston market that is seeking a Service Account Manager to support the continued growth of its service division. This is an excellent opportunity for an experienced professional with a background in HVAC, plumbing, mechanical services, or construction who enjoys building long-term client relationships and driving business growth.
The successful candidate will serve as the primary point of contact for existing and prospective customers, helping to develop maintenance agreements, identify project opportunities, and coordinate service solutions across commercial and industrial facilities.
Key Responsibilities
- Develop and maintain strong relationships with existing service customers.
- Identify and pursue new business opportunities within assigned accounts and territories.
- Promote preventative maintenance agreements and service solutions.
- Prepare customer proposals, quotations, and service agreements.
- Conduct site visits to assess customer needs and identify potential improvements.
- Collaborate with service technicians, project managers, and operations teams to ensure successful project delivery.
- Support customers with budgeting, repair recommendations, and equipment lifecycle planning.
- Track opportunities, forecasts, and customer interactions through CRM systems.
- Negotiate contracts and ensure customer satisfaction throughout the service lifecycle.
- Actively participate in networking and business development activities within the local market.
Qualifications
- 3+ years of experience in mechanical services, HVAC, plumbing, facilities management, or mechanical construction.
- Proven success in account management, business development, or service sales.
- Knowledge of commercial HVAC, plumbing, piping, or mechanical systems preferred.
- Strong communication and relationship-building skills.
- Ability to manage multiple customer accounts and priorities.
- Proficiency with Microsoft Office and CRM software.
- Valid driver's license and willingness to travel throughout the Charleston area.
Preferred Experience
- Selling service agreements, maintenance contracts, or retrofit solutions.
- Working with hospitals, commercial office buildings, manufacturing facilities, higher education campuses, or industrial clients.
- Experience estimating small projects or coordinating service work.
- Existing relationships within the Charleston construction or facilities management market.
FAQs
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