Field Service Engineer
Field Service Engineer - Food & Beverage Systems (Greater Boston Area & Allentown, PA)
We are looking for a Field Service Engineer to provide technical expertise and hands-on support for water treatment and sanitation systems in food and beverage production environments. This role combines problem-solving, customer service, and system optimization to ensure safe, efficient, and reliable operations.
What You'll Do
- Act as a technical resource for customers, offering guidance on system performance and best practices.
- Support installation and calibration of equipment, including pumps, piping, chemical feed systems, and monitoring technology.
- Troubleshoot and maintain mechanical systems to ensure reliability and compliance.
- Deliver on-site training for customer teams and assist with operational improvements.
- Build strong relationships with plant personnel and collaborate with internal teams to identify opportunities for improvement.
- Prepare detailed service reports and maintain accurate documentation.
- Manage inventory and supplies at customer locations.
- Uphold safety standards and meet performance metrics for service quality and customer satisfaction.
- Take on additional responsibilities as needed to support customer success.
What We're Looking For
- Education: Bachelor's degree in engineering, chemistry, or a related technical field preferred.
- Experience: At least 5 years in water treatment, sanitation, or food plant operations.
- Skills:
- Strong knowledge of water treatment and food sanitation processes.
- Familiarity with cooling, boiler, and wastewater systems.
- Proficiency with diagnostic tools and monitoring technology.
- Excellent communication and presentation skills.
- Ability to use MS Office and CRM platforms effectively.
Key Attributes
- Analytical and detail-oriented.
- Strong problem-solving and time management skills.
- Comfortable working independently in fast-paced environments.
- Team-oriented with clear and transparent communication.
Physical & Travel Requirements
- Ability to lift up to 60 lbs manually and up to 300 lbs with equipment.
- Comfortable climbing stairs and ladders.
- Visual acuity for computer and device use.
- Willingness to work extended hours and travel as needed.
FAQs
Congratulations, we understand that taking the time to apply is a big step. When you apply, your details go directly to the consultant who is sourcing talent. Due to demand, we may not get back to all applicants that have applied. However, we always keep your CV and details on file so when we see similar roles or see skillsets that drive growth in organisations, we will always reach out to discuss opportunities.
Yes. Even if this role isn’t a perfect match, applying allows us to understand your expertise and ambitions, ensuring you're on our radar for the right opportunity when it arises.
We also work in several ways, firstly we advertise our roles available on our site, however, often due to confidentiality we may not post all. We also work with clients who are more focused on skills and understanding what is required to future-proof their business.
That's why we recommend registering your CV so you can be considered for roles that have yet to be created.
Yes, we help with CV and interview preparation. From customised support on how to optimise your CV to interview preparation and compensation negotiations, we advocate for you throughout your next career move.