Director of Operations (Live Events) - New York
Job Title: Director of Operations - Live Events
Location: New York, NY (Hybrid/Onsite as required)
Department: Operations
Overview
We are working with a leading live events and experiential production company to appoint a Director of Operations to lead and scale their New York market.
This is a senior leadership role responsible for overseeing the end-to-end operational delivery of high-impact live events, including corporate events, conferences, and experiential activations.
The role requires a hands-on leader who can manage complex logistics, lead cross-functional teams, and implement scalable processes, while ensuring seamless execution across multiple concurrent projects.
Key Responsibilities
- Oversee the full operational lifecycle of live events from pre-production through onsite execution and post-event closeout
- Lead and manage production, logistics, warehouse, and onsite delivery teams
- Develop and implement operational processes, SOPs, and efficiencies to support growth and scalability
- Collaborate closely with sales, creative, and client services teams to ensure alignment on project delivery
- Manage budgets, forecasting, and cost control, ensuring projects are delivered on time and within margin
- Oversee vendor relationships, including freight, staging, fabrication, and technical partners
- Ensure all events are delivered to the highest standards in quality, safety, and client experience
- Drive team development, hiring, and performance management across operational functions
- Troubleshoot and resolve onsite challenges in high-pressure environments
What We're Looking For
Must-have:
- 8+ years of experience in live events, AV production, or experiential event operations
- Proven experience in a senior operations leadership role (Head of Ops, Director, Senior Operations Manager, etc.)
- Strong understanding of event production, logistics, and onsite execution
- Experience managing multiple large-scale events simultaneously
- Demonstrated ability to lead and scale teams
- Strong commercial awareness with experience managing budgets and profitability
Nice to have:
- Experience working within New York or major metro event markets
- Background in agency, production company, or AV provider environments
- Exposure to scenic fabrication, staging, or technical production
Profile
- Highly organized with a strong attention to detail
- Calm under pressure and confident in high-stakes, live environments
- Strong leadership presence with the ability to influence and align teams
- Solutions-oriented, proactive, and commercially minded
- Passionate about delivering best-in-class live experiences
Compensation
- Competitive base salary
- Performance-based bonus
- Full benefits package
Why Join?
- Opportunity to lead operations in one of the most dynamic event markets in the U.S.
- Work on high-profile, large-scale live events and brand experiences
- Join a company in a strong growth phase with real leadership impact
- Be part of a collaborative, creative, and fast-paced environment
FAQs
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