Regional Terminal Performance Manager
Overview
The Regional Terminal Operations Manager will lead and optimise terminal performance activities across the region, overseeing operational scheduling, coordination, and execution with a strong emphasis on efficiency, cost control, and service reliability. This role provides hands-on leadership to the Terminal Performance, Scheduling, and Regional Coordination Committee teams, ensuring smooth collaboration with internal stakeholders and external terminal partners.
The incumbent will serve as the primary escalation point for terminal-related issues, drive continuous improvement initiatives, and play a key role in enhancing operational standards across the organization.
Key Responsibilities
Leadership & Team Management
- Lead, mentor, and develop the Terminal Performance, Scheduling, and Coordination teams to ensure operational excellence.
- Provide coaching, guidance, and structured training on new systems, procedures, regulations, and operational best practices.
- Ensure all functional and departmental training requirements are met.
- Drive a culture of accountability, continuous improvement, and high performance.
Operational Oversight
- Monitor terminal operations to ensure workflows align with established processes and performance expectations.
- Maintain close engagement with Network Execution, Stowage Planning, and Terminal Operators to achieve cost‑effective, timely vessel operations.
- Act as the focal point for emergency response and port-related security matters.
- Oversee berth planning within the assigned region, ensuring accurate coordination across terminals and hub operations.
- Ensure timely and accurate completion of Terminal Performance Reports (TPFREP) and conduct quality checks using analytical tools such as QlikView/QlikSense.
Stakeholder Management
- Serve as the key interface between the company and terminals, addressing and resolving operational challenges with both internal and external stakeholders.
- Represent the company at operational committees and industry meetings as required.
- Collaborate with cross‑functional departments-particularly Operations and Marine teams-to optimise vendor performance and cost structures.
Process Improvement & Systems Implementation
- Identify opportunities to improve processes, enhance cost efficiency, and streamline workflows across regional terminals.
- Support the rollout, implementation, and adoption of Portchain Connect across relevant teams and processes.
- Champion new business processes aimed at improving terminal performance and operational quality.
- Ensure consistent application of corporate policies across all operational activities.
Data, Analysis & Reporting
- Lead terminal cost reviews and analysis in collaboration with operational support teams.
- Evaluate vendor performance and coordinate closely with senior operations leadership to ensure service quality.
- Maintain accurate terminal specifications and related data in Ankeri.
- Analyse performance deviations and operational bottlenecks to drive corrective actions.
Qualifications & Experience
- Bachelor's degree in Marine Studies, Logistics, Supply Chain Management, or a related discipline; experience as a Nautical Officer is an advantage.
- Proven experience in terminal management, port operations, berth planning, or hub operations.
- Strong understanding of vessel scheduling, port processes, and terminal workflow.
- Demonstrated leadership ability with strong team‑building and people‑management skills.
- Strategic mindset with the ability to develop and execute operational improvement initiatives.
- Strong analytical and problem-solving capabilities, especially in performance optimisation.
- Excellent communication, negotiation, and stakeholder‑management skills.
- Knowledge of relevant regulations, port operating standards, and maritime industry requirements.
- Familiarity with port and terminal management systems and operational analytics tools.
- Ability to work effectively in a dynamic, high‑pressure environment.
- Fluency in Mandarin is an advantage to support stakeholder and customer communication.
FAQs
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