Customer Success
ポジション概要
募集企業は、国内企業や自治体の脱炭素化を加速するためのSaaSソリューションを提供しています。カスタマーサクセスマネージャーは、導入後の顧客体験を最大化し、伴奏して事業成長を支える役割です。
オンボーディングから継続的な活用促進、顧客の声をプロダクト改善に反映するまで、顧客とプロダクトの架け橋となるポジションです。
具体的な業務内容
- 導入に伴うオンボーディングを支援
- カスタマーサクセス戦略の策定と実行
- 利用状況のデータ分析に基づく改善提案
- 顧客要望を起点とした機能開発やサービス企画の推進
本ポジションの魅力
- カスタマーサクセスチームの立ち上げ期に参画できる
- 日本の脱炭素を加速するミッションに貢献できる
必須スキル
- ITやSaaS企業でのカスタマーサクセス職、導入コンサルティング、またはそれに準ずる業務経験
- 法人営業のご経験（ソフトウェア営業経験があれば尚良）
- 卓越したコミュニケーション能力と問題解決能力
歓迎スキル
- データを活用した業務経験
Position Overview
The company provides SaaS solutions designed to accelerate decarbonization for domestic enterprises and municipalities. As a Customer Success Manager (CSM), you will play a critical role in maximizing the post-implementation customer experience and supporting business growth through close collaboration.
From onboarding to driving ongoing product adoption and incorporating customer feedback into product improvements, you will serve as the key bridge between customers and the product.
Key Responsibilities
- Support customers during onboarding and implementation
- Develop and execute customer success strategies
- Analyze usage data and propose improvement initiatives
- Drive feature development and service planning based on customer feedback
What Makes This Role Exciting
- Join during the foundational phase of the Customer Success team
- Contribute to a mission that accelerates Japan's decarbonization efforts
Required Skills
- Experience in customer success, implementation consulting, or equivalent roles within IT or SaaS companies
- Experience in B2B sales (software sales experience is a plus)
- Exceptional communication and problem-solving skills
Preferred Skills
- Experience leveraging data for business insights
FAQs
Congratulations, we understand that taking the time to apply is a big step. When you apply, your details go directly to the consultant who is sourcing talent. Due to demand, we may not get back to all applicants that have applied. However, we always keep your CV and details on file so when we see similar roles or see skillsets that drive growth in organisations, we will always reach out to discuss opportunities.
Yes. Even if this role isn’t a perfect match, applying allows us to understand your expertise and ambitions, ensuring you're on our radar for the right opportunity when it arises.
We also work in several ways, firstly we advertise our roles available on our site, however, often due to confidentiality we may not post all. We also work with clients who are more focused on skills and understanding what is required to future-proof their business.
That's why we recommend registering your CV so you can be considered for roles that have yet to be created.
Yes, we help with CV and interview preparation. From customised support on how to optimise your CV to interview preparation and compensation negotiations, we advocate for you throughout your next career move.