Service Director
Director of Service Operations
Dallas/Fort Worth, TX
$165,000 - $175,000 Base Salary + Bonus + Comprehensive Benefits
A leading electrical contractor is seeking a Director of Service Operations to lead and expand its Electrical Service Division across the Dallas/Fort Worth market. With a strong reputation for delivering high-quality electrical solutions and a proven track record of growth, the company continues to invest heavily in its service business and is seeking a leader who can drive operational excellence, customer satisfaction, and long-term revenue growth.
This role will oversee all aspects of service operations, including client development, project execution, financial performance, workforce management, and strategic growth initiatives.
Responsibilities
- Responsible for maintaining and growing existing service accounts
- Responsible for obtaining new service accounts and developing business opportunities
- Oversee service billings, collections, and departmental profitability
- Manage monthly forecasting of service projects and service operations
- Coordinate local and regional service projects from initiation through completion
- Lead and develop service managers, coordinators, and field personnel
- Recruit, hire, train, and retain top service talent
- Conduct performance reviews and support employee development initiatives
- Implement and maintain company management systems and operational processes
- Manage service fleet operations, vehicle inventory, and equipment allocation
- Oversee service tool inventory and asset management
- Ensure warranty obligations and project closeout procedures are completed efficiently
- Build and maintain strong relationships with customers, vendors, and internal stakeholders
Qualifications
- Construction Management, Engineering, Business Management degree, or equivalent experience preferred
- High School Diploma or GED required
- Strong practical electrical construction and service experience
- Proven leadership experience within an electrical contractor environment
- Ability to read and interpret blueprints, specifications, and construction drawings
- Strong financial management and forecasting experience
- Excellent written and verbal communication skills
- Proficiency with Microsoft Excel and Word
- Experience with Bluebeam or similar construction software preferred
- Ability to manage multiple priorities in a fast-paced environment
- Strong organizational skills and attention to detail
- High level of integrity, professionalism, and accountability
Benefits
- Annual Bonus Opportunity
- 401(k) with Company Match
- Medical, Dental & Vision Insurance
- Health Savings Account (HSA)
- Flexible Spending Account (FSA)
- Life Insurance
- Paid Time Off
- Parental Leave
- Tuition Reimbursement
- Employee Referral Program
- Long-Term Career Growth Opportunities
Why Join?
This is a unique opportunity to take ownership of a growing service division within a well-established electrical contractor. The successful candidate will play a key role in shaping the future growth of the business while leading a team focused on delivering exceptional customer service and operational excellence throughout the Dallas/Fort Worth market.
For a confidential discussion regarding this opportunity, please apply directly.
FAQs
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