Refrigeration Account Manager

Our client is a well-established employee-owned mechanical contracting firm serving the commercial, industrial, refrigeration, and specialty construction markets. With a strong reputation for delivering high-quality mechanical solutions, the company has grown into a multi-discipline contractor operating across multiple markets and employing over 1,000 professionals. They are committed to delivering exceptional service, investing in their employees, and supporting the communities they serve.

Based in Nashville, TN and reporting to the Associate Vice President, the Refrigeration Client Manager will be responsible for identifying and securing new customers while developing profitable refrigeration service and maintenance agreements. This individual will build long-term client relationships and manage opportunities from initial contact through contract award.

Responsibilities

• Drive new sales opportunities while maintaining the highest standards of professionalism, integrity, and customer service.
• Develop and execute strategic sales plans to achieve revenue targets.
• Build and maintain strong relationships with prospective and existing customers.
• Identify client needs, present solutions, prepare quotations, and close business opportunities.
• Develop, estimate, present, and secure refrigeration service and maintenance agreements covering equipment, controls, and systems.
• Prepare estimates for service repairs and small project work.
• Manage service contracts, service calls, change orders, and project submittals.
• Collaborate with internal teams to provide customers with a comprehensive range of mechanical service solutions.
• Maintain a high level of responsiveness and customer satisfaction to support repeat business and long-term partnerships.

Qualifications

• Bachelor's degree or equivalent experience within the mechanical construction, refrigeration, HVAC, or related industry.
• 5-10 years of refrigeration industry sales experience.
• Demonstrated success in developing client relationships and selling service agreements, maintenance contracts, and recurring service business.
• Previous experience within refrigeration service or a related technical industry strongly preferred.
• Strong verbal and written communication skills with the ability to engage effectively with stakeholders at all levels.
• Self-motivated and capable of working independently in a goal-driven environment.
• Proven ability to negotiate and successfully close business opportunities.

Benefits

• Employee Ownership Program (ESOP).
• Comprehensive health insurance options.
• Health Reimbursement Arrangement (HRA) with PPO medical plans.
• Flexible Spending Accounts (FSA) and Dependent Care programs.
• 401(k) with company matching.
• Short-term disability coverage.
• Paid maternity and paternity leave.
• Generous PTO and rollover policy.
• Company-sponsored social events and team outings throughout the year.