Customer Success
ポジション概要
脱炭素領域で急成長するSaaS企業におけるカスタマーサクセスポジションです。
業務内容
- 既存顧客に対するオンボーディングおよび活用定着支援
- 顧客課題・利用状況に応じた活用提案、アップセル／クロスセルの企画・提案
- 中長期的なアカウントプランの策定・実行、顧客データ分析による改善施策立案
- 顧客の声を起点としたプロダクト改善・新機能／新サービス企画へのフィードバック
- 営業・プロダクト・マーケティングなど社内関係部署との連携
必須要件（いずれか）
- IT／SaaS企業でのカスタマーサクセス、導入コンサルティング等の経験（3年以上）
- 既存顧客との中長期的な関係構築・課題解決の経験
- 大手企業（目安1,000名規模以上）に対する営業・アカウント対応経験
歓迎分野・バックグラウンド
- アップセル／クロスセルの企画・実行経験
- データを活用した業務改善・分析経験
- ESG／サステナビリティ／脱炭素領域への関心・知見
Position Overview
Key Responsibilities
- Lead onboarding and drive product adoption for existing customers
- Propose value expansion, including upsell and cross-sell, based on customer usage and challenges
- Develop and execute mid- to long-term account plans
- Analyze customer data to improve adoption and outcomes
- Provide structured feedback to product and service development teams
- Collaborate closely with Sales, Product, and Marketing teams
Required Qualifications
- 3+ years of experience in Customer Success, implementation consulting, or equivalent roles in IT/SaaS
- Proven experience managing long-term enterprise customer relationships
- Experience working with large enterprises (1,000+ employees)
Preferred Background
- Upsell / cross-sell experience
- Data-driven analysis and process improvement experience
- Interest or experience in ESG, sustainability, or decarbonization
FAQs
Congratulations, we understand that taking the time to apply is a big step. When you apply, your details go directly to the consultant who is sourcing talent. Due to demand, we may not get back to all applicants that have applied. However, we always keep your resume and details on file so when we see similar roles or see skillsets that drive growth in organizations, we will always reach out to discuss opportunities.
Yes. Even if this role isn’t a perfect match, applying allows us to understand your expertise and ambitions, ensuring you're on our radar for the right opportunity when it arises.
We also work in several ways, firstly we advertise our roles available on our site, however, often due to confidentiality we may not post all. We also work with clients who are more focused on skills and understanding what is required to future-proof their business.
That's why we recommend registering your resume so you can be considered for roles that have yet to be created.
Yes, we help with resume and interview preparation. From customized support on how to optimize your resume to interview preparation and compensation negotiations, we advocate for you throughout your next career move.