Customer Success Manager
ポジション概要
当社は、国内企業の脱炭素化を加速するためのSaaSソリューションを提供しています。カスタマーサクセスマネージャーは、チームを率い、顧客の成功と事業成長にコミットする役割です。
オンボーディングから継続的な活用促進、顧客の声をプロダクト改善に反映するまで、顧客とプロダクトの架け橋となるポジションです。
具体的な業務内容
- 10名前後のメンバーの目標設定、育成、採用、評価など
- 業務プロセスの構築・改善
- 複数クライアントの成功に向けた支援を実行
- フィードバックの収集・データを分析し、開発チームと連携してプロダクト改善を推進
必須スキル
- 法人営業（特にエンタープライズ向け）またはアカウントマネジメントの経験（5年以上）
- チームマネジメント、またはリーダーとしてメンバーを率いたご経験
- 高い目標達成意欲と、自ら課題を発見し解決に導く能力
歓迎スキル
- SaaSビジネス、またはIT/ソフトウェア業界での業務経験
- カスタマーサクセス部門の立ち上げや、業務改善に携わった経験
Key Responsibilities
- Team Leadership: Manage a team of around 10 members, including goal setting, coaching, hiring, and performance evaluation to maximize team output.
- Process Optimization: Standardize and automate workflows to improve team productivity and reduce dependency on individual efforts.
- Customer Engagement: Conduct online meetings (e.g., via Zoom) to support multiple clients and ensure successful adoption and utilization of our solution.
- Product Feedback: Collect and analyze customer insights, collaborating with the development team to drive product improvements.
Required Qualifications
- Proven track record in enterprise-level B2B sales or account management, delivering strong results (5+ years).
- Experience in team management or leadership, with demonstrated ability to guide and develop team members.
- Strong goal orientation and ability to identify and solve problems proactively.
Preferred Qualifications
- Experience in SaaS business or IT/software industry.
- Hands-on involvement in customer success team setup or process improvement initiatives.
FAQs
Congratulations, we understand that taking the time to apply is a big step. When you apply, your details go directly to the consultant who is sourcing talent. Due to demand, we may not get back to all applicants that have applied. However, we always keep your resume and details on file so when we see similar roles or see skillsets that drive growth in organizations, we will always reach out to discuss opportunities.
Yes. Even if this role isn’t a perfect match, applying allows us to understand your expertise and ambitions, ensuring you're on our radar for the right opportunity when it arises.
We also work in several ways, firstly we advertise our roles available on our site, however, often due to confidentiality we may not post all. We also work with clients who are more focused on skills and understanding what is required to future-proof their business.
That's why we recommend registering your resume so you can be considered for roles that have yet to be created.
Yes, we help with resume and interview preparation. From customized support on how to optimize your resume to interview preparation and compensation negotiations, we advocate for you throughout your next career move.