Quality & Continuous Improvement Manager
Position: Quality & Continuous Improvement Manager
Overview:
We are seeking a seasoned Quality & Continuous Improvement Manager to lead strategic initiatives that enhance business process efficiency, customer satisfaction, and operational excellence. This role focuses on non-manufacturing environments and involves driving quality assurance, compliance, and continuous improvement across the organization.
Key Responsibilities:
1. Strategic Leadership in Quality & CI
- Champion a culture of continuous improvement through targeted programs and behavioral change initiatives.
- Collaborate with senior stakeholders to align local quality strategies with broader business goals.
- Lead the development and execution of quality and CI frameworks within the organization.
2. Customer-Centric Quality Management
- Ensure customer feedback is systematically captured and integrated into business decisions.
- Facilitate risk and problem-solving discussions from a customer perspective.
- Drive improvements based on survey data, complaints, and feedback analysis.
3. Quality Assurance & Compliance
- Embed quality assurance into all business processes to prevent defects and ensure consistent delivery.
- Conduct audits and assessments to identify risks and non-conformances, and implement corrective actions.
- Promote process management to reduce variability and enhance efficiency.
4. Quality Control & Monitoring
- Maintain robust internal controls and supplier oversight to meet stakeholder expectations.
- Track and report quality metrics, ensuring timely resolution of issues.
- Lead root cause analysis and manage preventive actions to closure.
5. Continuous Improvement Execution
- Deploy Lean Six Sigma and other CI methodologies to support strategic goals.
- Identify and lead improvement projects aligned with organizational objectives.
- Encourage knowledge sharing and best practices across teams.
6. Governance & Performance Tracking
- Provide visibility into CI initiatives and their impact through KPIs and dashboards.
- Support resource allocation and recognition of successful efforts via the Quality Improvement Plan.
7. Quality Management Systems (QMS)
- Establish and maintain certified QMS frameworks, ensuring compliance with external standards.
- Develop and implement policies and processes that support the business value chain.
- Drive audit programs and ensure alignment with internal quality regulations.
8. Team Leadership & Development
- Build and nurture a high-performing Quality & CI team in collaboration with HR.
- Provide training, coaching, and mentorship to enhance team capabilities.
- Support career development and succession planning within the function.
Qualifications & Experience:
- Bachelor's degree in Engineering, Quality Management, or a related field (Electrical Engineering preferred).
- Minimum 20 years of experience in quality roles within engineering or EPC environments.
- Proven leadership experience and stakeholder management skills.
- Strong background in ISO standards, audit processes, and process improvement.
- Proficient in Six Sigma, 7 QC tools, 8D, 5S, and Kaizen; Green Belt or Black Belt certification is a plus.
- Native-level Japanese proficiency and business-level English (TOEIC 800+ preferred).
- Skilled in Microsoft Office and collaborative tools (Excel, PowerPoint, Office 365).
FAQs
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