Sales Engineer - Relay Settings/Power Systems

Position Overview

An established engineering and technology organization serving the electric utility industry is seeking a Sales Engineer to support growth across its software solutions and consulting services portfolio. This role blends technical expertise in power systems and protection engineering with customer engagement, business development support, and account management responsibilities.

The ideal candidate will serve as a technical resource throughout the customer lifecycle, assisting with solution demonstrations, technical evaluations, customer onboarding, implementation support, and ongoing account development.

Primary Responsibilities

Technical Sales Support (Approx. 50%)

• Develop relationships with utility and energy-sector customers.
• Assist with preparing proposals, scopes of work, quotations, and technical responses.
• Support account planning and territory development initiatives.
• Deliver product demonstrations and technical presentations to prospective clients.
• Develop presentation materials, solution overviews, and technical documentation.
• Tailor demonstrations and proof-of-concept activities to customer requirements.
• Participate in site visits to understand operational and technical challenges.
• Collaborate with engineering teams to gain practical product and industry knowledge.

Customer Success & Implementation Support (Approx. 30%)

• Serve as a primary contact for new and existing customers.
• Facilitate onboarding and user training activities.
• Support software deployment and integration efforts during the adoption phase.
• Troubleshoot technical issues and coordinate with subject matter experts as needed.
• Create implementation guides, user resources, and best-practice documentation.
• Collect customer feedback and communicate enhancement opportunities internally.

Business Development & Sales Operations (Approx. 20%)

• Support achievement of business growth objectives through active customer engagement.
• Conduct outreach activities via phone, email, virtual meetings, and industry networking.
• Maintain customer and opportunity information within CRM systems.
• Track follow-up activities, demonstrations, and sales pipeline progress.
• Coordinate internally regarding customer requirements and solution feasibility.
• Participate in industry conferences, technical forums, and trade events.
• Assist with development of technical marketing content and competitive market analysis.

Solutions & Services Supported

The Sales Engineer will develop expertise across a range of software applications and consulting offerings focused on electric utility operations, including:

Software Solutions

• Protection settings and data management platforms
• Automated relay settings development tools
• Protection coordination and system analysis applications
• Asset data integration solutions
• Utility workflow automation systems
• System-wide coordination and compliance support platforms

Engineering Consulting Services

• Protection and control engineering
• Relay settings development and coordination studies
• Compliance and reliability support services
• Arc flash and electrical safety studies
• Power system analysis and modeling
• Substation engineering and design
• Utility automation and integration projects

Required Qualifications

Education

• Bachelor's degree in Electrical Engineering or a related technical discipline.
• Academic background in power systems, electrical engineering, or utility-related studies preferred.

Technical Knowledge

• Understanding of electric power system fundamentals.
• Knowledge of protective relaying concepts and applications.
• Familiarity with engineering software and database-driven applications.
• Proficiency with Microsoft Office products.
• Ability to quickly learn new technical platforms and solutions.

Communication & Customer Engagement

• Strong written and verbal communication skills.
• Ability to present technical concepts to both technical and non-technical audiences.
• Comfortable conducting presentations, demonstrations, and customer meetings.
• Professional customer-facing presence.
• Ability to build trusted relationships with utility and engineering stakeholders.

Professional Attributes

• Self-starter with strong organizational and time-management skills.
• Detail-oriented and capable of managing multiple priorities.
• Collaborative team player with strong interpersonal skills.
• Customer-focused mindset with a consultative approach.
• Willingness to travel extensively to support customer engagement activities.

Preferred Qualifications

• Experience in protection engineering, relay settings, or power system studies.
• Exposure to utility operations, consulting engineering, or energy infrastructure projects.
• Experience with power system analysis software such as ASPEN, PSS®E, ETAP, SKM, or similar platforms.
• Familiarity with utility reliability and compliance requirements.
• Previous experience in technical sales, customer success, applications engineering, or technical support.
• Technical writing and documentation experience.
• Interest in pursuing professional engineering licensure.

Ideal Background

This opportunity is well suited for an Electrical Engineer with experience in protection & control, relay settings, power system studies, or utility engineering who enjoys working directly with customers and wants to transition into a more consultative, client-facing role while maintaining strong technical involvement.