Field Service Automation Engineer
Field Service Automation Engineer
Office Location: Hopedale, MA
Travel: Local travel required
Position Overview
The organization is seeking a highly skilled and motivated Field Service Automation Engineer to support the installation, commissioning, troubleshooting, and maintenance of industrial automation systems. The ideal candidate will possess strong hands-on field experience, in-depth technical knowledge of Rockwell Automation platforms, and the ability to perform effectively in fast‑paced industrial environments.
This role requires a safety‑focused professional with strong communication skills, the ability to work independently, and a commitment to delivering high‑quality service to customers.
Required Qualifications
- OSHA 10 Certification (required)
- 5-10 years of hands-on field service experience in industrial automation
- Bachelor's degree in Electrical Engineering, Mechanical Engineering, Computer Science, or a related technical discipline
- Strong experience with Rockwell Automation PLC platforms
- Proficiency with FactoryTalk ME and SE for HMI/SCADA development and support
- Experience configuring and troubleshooting Variable Frequency Drives (VFDs)
- Ability to read and interpret:
- Electrical schematics
- Wiring diagrams
- Piping & Instrumentation Diagrams (P&IDs)
- Strong electrical, controls, and systems integration troubleshooting skills
- Proficiency with Microsoft Office applications
- Excellent written and verbal communication skills
- Highly organized with strong time‑management abilities
- Ability to perform effectively in fast‑paced, high‑demand environments
Key Responsibilities
- Install, configure, commission, and service industrial automation systems
- Program, troubleshoot, and modify Rockwell PLC systems
- Develop, maintain, and troubleshoot HMI/SCADA applications using FactoryTalk ME/SE
- Diagnose and resolve issues related to VFDs, control panels, instrumentation, and field devices
- Interpret schematics, wiring diagrams, and P&IDs to support field activities
- Provide on‑site technical support and training to customers
- Document service activities, system changes, and improvement recommendations
- Collaborate with engineering and project teams to ensure successful project execution
- Ensure all work is performed in compliance with OSHA and site‑specific safety standards
Preferred Attributes
- Self‑starter with the ability to work independently in a field‑based role
- Strong customer‑facing skills with a professional demeanor
- Detail‑oriented with disciplined documentation practices
- Ability to manage multiple service calls and prioritize work effectively
Work Environment
- Field‑based role with local travel to customer sites
- Industrial environments including manufacturing plants and processing facilities
- Occasional extended hours may be required based on service or project demands
Benefits
- 401(k) with 3% employer match
- Health insurance (details provided separately)
- Paid time off:
- Typically 2-3 weeks of vacation (based on level)
- 1 week of sick time
Schedule
- Monday through Friday
FAQs
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