Account Manager
Industrial & Chemical Solutions
About the Opportunity
A leading provider of industrial and chemical solutions is seeking an Account Manager to manage and grow key customer relationships. This role is focused on delivering value-driven solutions, improving customer processes, and driving long-term account growth.
The ideal candidate will combine strong commercial instincts with technical awareness, ensuring customer satisfaction while identifying opportunities to enhance performance and reduce operational costs.
Role Overview
The Sales Executive is responsible for managing customer accounts, maintaining strong relationships, and driving revenue growth through both new and existing applications. This role plays a critical part in ensuring customer retention while continuously identifying improvement opportunities.
Key Responsibilities
Customer Relationship Management
- Build and maintain strong, long-term customer relationships
- Conduct regular business reviews and provide service reports
- Respond promptly to customer inquiries and service calls
- Deliver high-touch customer engagement through meetings and site visits
- Identify and resolve operational or application issues
Continuous Improvement
- Identify and implement cost-saving and process improvement initiatives
- Propose innovative solutions, including chemical and digital applications
- Support customers with process optimization and performance enhancements
- Deliver measurable value through ongoing improvement projects
Account Growth
- Achieve annual sales targets through expansion of existing business and new applications
- Identify opportunities to increase volume and improve application performance
- Collaborate with internal leadership to target and win new business opportunities
Reporting & Technical Support
- Prepare service reports, performance summaries, and account updates
- Conduct application testing, monitoring, and troubleshooting
- Provide technical support and guidance to customers
- Maintain and support on-site equipment as needed
Qualifications
- Bachelor's degree (Business, Engineering, Chemistry, or related field)
- 4-6 years of relevant experience in sales or account management
- Proven track record of achieving sales targets and growing accounts
- Experience in chemical, industrial, or process-related industries preferred
- Strong understanding of business and financial concepts
- Excellent communication, presentation, and relationship-building skills
- Ability to analyze data and identify performance improvement opportunities
- Valid driver's license and willingness to travel to customer sites
Key Attributes
- Customer-focused mindset with a strong commitment to service excellence
- Results-driven with a focus on accountability and performance
- Collaborative team player who builds strong partnerships internally and externally
- Strong problem-solving skills and ability to adapt in dynamic environments
- Effective communicator capable of engaging diverse audiences
Why Join?
This is an opportunity to play a strategic role in a growing organization where you can directly impact customer success and business performance. You'll work in a collaborative environment focused on innovation, continuous improvement, and delivering measurable results to customers.
FAQs
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