Client Engagement Engineer
Regional Manager, Client Services - North America
Location: United States (Remote )
Industrial Wastewater / RNG Company -- Process Background, Client Facing
We're seeking a seasoned professional to lead customer service operations across North America, supporting clients in the U.S., Canada, and Mexico. This role is central to ensuring the long-term success and performance of our installed systems, while also nurturing client relationships and uncovering new service opportunities.
What You'll Do
Client Engagement & Support
Act as the go-to contact for customers post-installation, maintaining regular communication and conducting site visits to ensure satisfaction and system efficiency.Technical Guidance & System Optimization
Provide expert-level support for operational challenges and help clients enhance their processes through tailored improvements.Service Coordination
Oversee maintenance schedules, manage spare part logistics, and ensure timely software updates to keep systems running smoothly.Training & Enablement
Deliver both in-person and virtual training sessions to equip clients with the knowledge to operate and maintain their systems effectively.Project Execution Oversight
Coordinate service interventions from initial scoping and quoting through to successful completion, with support from internal teams.Operational Feedback Loop
Collect insights from the field and relay them to internal engineering teams to drive continuous product and service enhancements.Opportunity Development
Identify and pursue additional service or sales opportunities within the existing customer base.
What You Bring
- A strong technical-commercial foundation in water treatment, resource recovery, or clean energy systems.
- A minimum of 10 years' experience operating and maintaining industrial water or wastewater treatment systems.
- Familiarity with mechanical and/or process engineering principles.
- Prior exposure to customer-facing roles such as after-sales support or technical service is advantageous.
- Fluent in English; Spanish proficiency is highly desirable.
- A proactive, customer-first mindset with strong problem-solving skills.
- Self-directed and organized, with the ability to manage your own schedule.
- Willingness to travel and engage in hands-on technical work when needed.
FAQs
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