Pretreatment Applications Engineer
Company Overview
A well-established and growing water treatment company is seeking a technically skilled and motivated engineer to join its Technical Services Team. With a strong reputation for customer satisfaction and innovation, the organization provides advanced solutions for industrial and commercial water treatment applications.
Role Summary
The Pretreatment Application Engineer will play a key role in designing and supporting pretreatment systems, collaborating closely with Sales and Service teams to deliver tailored solutions. This position is primarily remote, with optional office-based work and occasional site visits within the region.
Key Responsibilities
Solutions Design & Quoting
- Develop quotes for pretreatment systems, including parts and labor breakdowns
- Collaborate with Sales to review and present solutions
- Maintain organized documentation for project handoff
- Communicate with vendors to ensure timely and accurate quoting
- Support large-scope project quoting as needed
Technical Support
- Provide phone-based technical support to field teams during site visits
- Conduct site surveys and assist with custom solution design
- Contribute to process improvements and team training initiatives
- Deliver training sessions on pretreatment systems and tools
Help Desk Management
- Manage incoming support tickets and route them appropriately
- Resolve assigned tickets within defined service levels
- Screen quote requests and escalate complex projects when necessary
Qualifications
- Experience with Reverse Osmosis (RO), Water Softening, and Deionization systems
- Proficiency in Microsoft Word and Excel
- Familiarity with CRM and project management platforms
- Strong communication skills and ability to explain technical concepts clearly
- Excellent problem-solving and troubleshooting abilities
- Ability to manage multiple priorities in a fast-paced environment
- Experience with quoting tools and vendor coordination
- Willingness to travel occasionally for site visits and training
- Must pass a background check and drug screening
- Must be legally authorized to work in the U.S.
Compensation & Benefits
- Salary range: $80,000-$115,000, based on experience
- Medical and dental insurance with employer contributions
- Health Savings Account (HSA) contributions
- 401(k) with company match
- Paid time off and holidays, including year-end holiday pay
- Annual profit-sharing bonus
- Company laptop and flexible work arrangements
- Career development support and continuing education reimbursement
- Engaging team culture with regular events and high employee engagement
FAQs
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