Field Service Engineer
We are seeking an experienced industrial water treatment Field Service Engineer to provide on-site technical support, maintenance, and consulting services for customer operations. This role involves working directly with clients to ensure optimal system performance, troubleshoot issues, and deliver high-quality service.
This position requires regular local travel.
Key Responsibilities
- Provide technical support and guidance to customers to ensure optimal system performance
- Install, calibrate, maintain, and troubleshoot equipment and systems
- Diagnose issues and implement effective solutions in the field
- Build and maintain strong customer relationships
- Deliver training and support to end users as needed
- Identify opportunities for service improvements and additional business needs
- Document service activities, findings, and recommendations in internal systems
- Maintain tools, equipment, and work materials in good condition
- Manage inventory and supplies required for service delivery
- Follow established procedures, safety guidelines, and quality standards
- Meet performance targets related to service delivery and customer satisfaction
Qualifications
- Bachelor's degree in Engineering, Science, or a related technical field (or equivalent experience)
- Valid driver's license
Experience
- 3-5+ years of experience in field service, maintenance, or technical support roles
- Experience troubleshooting mechanical, electrical, or process-related systems preferred
Skills
- Strong problem-solving and analytical abilities
- Excellent verbal and written communication skills
- Ability to work independently and manage time effectively
- Proficiency with basic computer applications and reporting tools
- Customer-focused mindset with strong interpersonal skills
Core Competencies
- Attention to detail
- Adaptability in dynamic environments
- Effective prioritization and organization
- Team collaboration
- Professionalism and accountability
Physical Requirements & Work Environment
- Ability to stand, walk, and work on-site for extended periods
- Capability to lift and move equipment as needed
- Comfortable working in industrial or customer-site environments
- Ability to travel locally on a regular basis
FAQs
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