AV Service Manager
Job Title: AV Service Manager
📍 Location: Northern Illinois, On-site
💼 Industry: Audio Visual Integration
🕒 Job Type: Full-Time | Permanent
About the Role:
Our client, a respected and long-standing AV integration firm, is seeking an experienced AV Service Manager to oversee their technical service operations across Illinois. This is a critical role focused on managing post-installation support, ensuring client satisfaction, and driving service excellence within the organization.
About the Company:
This company is a recognized leader in delivering customized audio-visual solutions to commercial clients across sectors including corporate, education, government, and healthcare. With a reputation for innovation, technical precision, and customer care, they are seeking a leader who shares their commitment to quality and continuous improvement.
Key Responsibilities:
Lead and manage the day-to-day operations of the AV service department.
Supervise service technicians and coordinate scheduling for service calls, maintenance, and upgrades.
Ensure service tickets are resolved promptly, effectively, and in alignment with SLAs.
Maintain high levels of customer satisfaction through proactive communication and problem-solving.
Collaborate with project managers and sales teams to ensure smooth project handoffs and long-term client support.
Monitor service metrics, provide reporting, and implement strategies for improvement.
Oversee inventory and repair processes for AV equipment and parts.
Ensure compliance with safety standards, company procedures, and manufacturer guidelines.
Ideal Candidate Profile:
5+ years of experience in the commercial AV industry, with at least 2 in a leadership or supervisory role.
Strong technical knowledge of AV systems (Crestron, Extron, Biamp, QSC, Shure, etc.).
Proven ability to manage service workflows and support teams across multiple projects.
Excellent troubleshooting, communication, and organizational skills.
Familiarity with service ticketing systems (e.g., ServiceNow, Zendesk, or internal CRMs).
Certifications (CTS, CTS-I, or manufacturer-specific) are a plus.
Valid driver's license and willingness to travel regionally as needed.
Why Join?
Join a company with a solid track record and growing presence in the AV space.
Be part of a dedicated leadership team committed to quality and innovation.
Enjoy a supportive work environment, competitive compensation, and professional development opportunities.
Make a real impact in how clients experience and rely on AV technology.
FAQs
Congratulations, we understand that taking the time to apply is a big step. When you apply, your details go directly to the consultant who is sourcing talent. Due to demand, we may not get back to all applicants that have applied. However, we always keep your resume and details on file so when we see similar roles or see skillsets that drive growth in organizations, we will always reach out to discuss opportunities.
Yes. Even if this role isn’t a perfect match, applying allows us to understand your expertise and ambitions, ensuring you're on our radar for the right opportunity when it arises.
We also work in several ways, firstly we advertise our roles available on our site, however, often due to confidentiality we may not post all. We also work with clients who are more focused on skills and understanding what is required to future-proof their business.
That's why we recommend registering your resume so you can be considered for roles that have yet to be created.
Yes, we help with resume and interview preparation. From customized support on how to optimize your resume to interview preparation and compensation negotiations, we advocate for you throughout your next career move.