General Manager of Mechanical Services (Pittsburgh)

Position: General Manager - Mechanical Service Operations
Location: Lawrence, PA

Overview:
Our client is seeking a dynamic and experienced General Manager to lead mechanical service operations across Pennsylvania and West Virginia. This leadership role encompasses both operational oversight and strategic sales development, with a focus on delivering high-quality service across maintenance, project execution, and client support. The position involves regular travel to branch offices, job sites, and customer facilities.

Key Responsibilities:

• Provide strategic and operational leadership for service teams across designated regions.
• Align departmental objectives with broader company goals, driving performance in revenue, profitability, and customer satisfaction.
• Manage service operations within approved financial parameters, including budgeting, collections, staffing, and inventory control.
• Identify and pursue new business opportunities through client engagement, networking, and bid platforms.
• Promote and enforce safety standards throughout bidding and project execution phases.
• Ensure projects are delivered safely, on time, and within budget.
• Track progress against annual targets and adjust strategies as needed.
• Maintain compliance with contractual obligations and resolve client issues promptly.
• Develop and execute growth strategies in collaboration with senior leadership.
• Mentor and guide team members through coaching, performance planning, and goal setting.
• Foster a high-performance culture with clear metrics and accountability.
• Build and maintain a skilled and motivated team to support service delivery and business expansion.
• Oversee recruitment and talent development to meet current and future operational needs.
• Conduct performance reviews and implement training programs to address skill gaps.
• Monitor departmental margins and implement strategies to enhance profitability.
• Collaborate with executive leadership to expand market presence and customer base.
• Stay informed about industry trends and competitive activity.
• Supervise the preparation of estimates and proposals, assigning opportunities based on team strengths.
• Report on work-in-progress and forecasting metrics during monthly financial reviews.
• Cultivate a collaborative team environment and foster long-term client relationships.
• Provide oversight and support to service managers, sales personnel, and field operations.

Qualifications:

• High school diploma or technical certification required; a bachelor's degree in management or mechanical engineering is preferred.
• Minimum of five years' experience in mechanical service operations, including facility management.
• At least three years in a maintenance leadership role, with exposure to preventive maintenance, energy management, and contract administration.
• Strong understanding of mechanical systems and industry best practices.
• Experience in sales and client development is advantageous.
• Proficiency in management systems and collaboration with cross-functional teams.
• Excellent verbal and written communication skills.
• Highly organized with the ability to prioritize and adapt to changing demands.