Customer Success Manager - Sustainability Solution
顧客企業の利用促進、導入支援、継続率向上、プロダクト改善の推進を担い、事業成長に直結する重要な役割となります。
仕事内容
- 約10名のカスタマーサクセスチームのマネジメント（育成・評価・採用・目標設計）
- 業務プロセスの標準化・効率化による生産性向上
- 顧客企業へのオンライン面談による導入・運用支援
- 顧客ニーズの把握とプロダクト改善に向けた社内フィードバック
- 継続率向上や利用促進に向けた課題解決と提案活動
必須経験
- 法人営業またはアカウントマネジメントの経験（目安5年以上）
- チームリードまたはマネジメント経験
歓迎経験
- SaaS・IT・ソフトウェア分野での業務経験
- カスタマーサクセス部門の立ち上げ、業務改善の経験
求める人物像
- 企業ミッションや社会的意義に共感し、自ら主体的に動ける方
- 組織や環境の変化を楽しみながら推進できる方
- チームの成果を第一に考え、メンバー成長を喜べる方
A rapidly growing company providing cloud-based solutions in the decarbonization sector is seeking a Customer Success Manager to lead its customer success organization. This role is directly connected to the company's business growth, driving product adoption, onboarding support, retention improvement, and product enhancement initiatives for client companies.
Responsibilities
- Manage a customer success team of approximately 10 members (development, evaluation, hiring, and goal-setting)
- Improve productivity through standardization and optimization of operational processes
- Support client onboarding and ongoing usage through online meetings
- Identify customer needs and provide structured feedback to internal product and development teams
- Lead initiatives to improve retention and promote deeper product adoption
Required Experience
- Experience in corporate sales or account management (approx. 5+ years)
- Team leadership or management experience
Preferred Experience
- Experience in SaaS, IT, or software-related roles
- Experience launching or improving customer success functions
Desired Traits
- Strong alignment with the company's mission and social value
- Ability to act proactively and drive initiatives independently
- Comfortable navigating change and contributing in a fast-paced, evolving environment
- Team-oriented, with genuine interest in supporting the growth and success of team members
FAQs
Congratulations, we understand that taking the time to apply is a big step. When you apply, your details go directly to the consultant who is sourcing talent. Due to demand, we may not get back to all applicants that have applied. However, we always keep your resume and details on file so when we see similar roles or see skillsets that drive growth in organizations, we will always reach out to discuss opportunities.
Yes. Even if this role isn’t a perfect match, applying allows us to understand your expertise and ambitions, ensuring you're on our radar for the right opportunity when it arises.
We also work in several ways, firstly we advertise our roles available on our site, however, often due to confidentiality we may not post all. We also work with clients who are more focused on skills and understanding what is required to future-proof their business.
That's why we recommend registering your resume so you can be considered for roles that have yet to be created.
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