Service Controls Engineer
Service Controls Engineer
Location: Sterling, MA (field-based with regional travel)
Reports To: Service Manager
Position Overview
A Service Controls Engineer is sought to join a growing service team focused on supporting, troubleshooting, and improving industrial automation systems. This role works directly with customers across a wide range of industries, providing hands-on technical expertise in controls, electrical systems, and automation platforms.
The position offers significant variety, supporting modern and legacy automation systems alike. One day may involve troubleshooting an Allen-Bradley ControlLogix system, the next a Siemens S7 platform, followed by support of legacy PLC hardware. This role is best suited for someone who enjoys technical diversity, problem-solving, and customer-facing work.
Responsibilities
- Diagnose and resolve PLC, HMI, and SCADA issues for customers across multiple industries
- Troubleshoot electrical, mechanical, and controls-related issues in industrial automation systems
- Perform PLC migrations and system upgrades, including modernization of legacy platforms
- Develop, modify, and maintain PLC programs, HMI screens, and SCADA applications
- Commission new automation systems and support machine startups at customer sites
- Provide both remote and on-site technical support
- Document work performed and deliver clear, professional service reports to customers
- Identify opportunities for system improvements and communicate recommendations to customers
- Collaborate with engineering teams on larger or more complex projects as needed
Required Qualifications
- Minimum of 3 years of experience in industrial controls engineering or a related field
- Strong electrical background with solid understanding of industrial wiring, sensors, motors, drives, and safety circuits
- Proficiency with electrical troubleshooting tools such as multimeters and meggers
- Strong experience with Allen-Bradley and/or Siemens PLC platforms
- Experience developing and supporting HMIs
- Ability to read and interpret electrical schematics
- Excellent troubleshooting and problem-solving skills
- Strong communication skills, with the ability to work directly and professionally with customers
- Willingness to travel locally with occasional overnight travel
- Valid driver's license
- Demonstrated ability to work autonomously, manage schedules effectively, prioritize tasks, and take full ownership of responsibilities
Preferred Qualifications
- Experience with the Ignition SCADA platform
- Familiarity with additional PLC platforms
- Experience with industrial networking
- Safety system design or troubleshooting experience
- Experience configuring VFDs and servo drives
What Success Looks Like
- Customers develop trust and request support by name
- Ability to quickly assess unfamiliar systems, diagnose issues, and restore operation
- Clear and effective communication, ensuring customers understand issues and resolutions
- Proactive identification of improvement opportunities and sharing insights with the broader team
Core Values
- Fail Fast: Experiment, learn, and iterate
- Grit, Don't Quit: Persevere through challenges
- Fuel Your Drive: Bring personal motivation and accountability
- Walk the Talk: Align actions with commitments
- Spark Innovation: Think creatively and challenge conventional approaches
FAQs
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