Field Service Technician

Key Responsibilities

• Offer expert-level guidance to clients on optimizing system performance and application efficiency.
• Provide consultative support for system installations, calibrations, and remote monitoring technologies.
• Conduct hands-on servicing of mechanical systems, including pumps, piping, chemical dosing units, and storage tanks, ensuring operational reliability.
• Collaborate closely with clients and internal account teams to strengthen relationships and ensure service satisfaction.
• Facilitate technical training sessions for customers as needed.
• Recognize and communicate potential sales opportunities to the appropriate business development teams.
• Generate detailed service documentation in alignment with company standards using designated digital tools.
• Maintain all assigned tools, instruments, safety gear, and company vehicles in proper working condition.
• Complete required administrative tasks, including compliance with safety and skills training programs.
• Manage on-site inventory and ensure availability of necessary supplies.
• Meet or exceed service performance metrics, including safety, efficiency, and customer satisfaction.
• Ensure all work is performed in accordance with company and client safety protocols and operational procedures.

Qualifications

Education & Certification:

• Bachelor's degree in chemistry, engineering, or a related technical discipline preferred.
• Valid driver's license required.

Experience:

• At least 5 years of experience in maintenance or water treatment services.
• Advanced understanding of water treatment principles, systems, and terminology.

Technical Skills:

• Strong communication skills, both written and verbal, with the ability to deliver effective presentations.
• In-depth knowledge of cooling towers, boilers, wastewater treatment, and sanitation systems.
• Skilled in using diagnostic and monitoring equipment.
• Proficient in Microsoft Office and customer relationship management (CRM) software.

Core Competencies

• Strong analytical and troubleshooting abilities.
• Effective time management and prioritization skills.
• Self-motivated and capable of working independently.
• High attention to detail and commitment to quality.
• Collaborative team player with clear and open communication style.
• Comfortable working in dynamic, fast-paced environments.

Physical & Work Environment Requirements

• Ability to sit or stand for extended periods.
• Capable of lifting up to 60 lbs manually and up to 300 lbs with equipment.
• Must be able to climb stairs and ladders.
• Visual acuity sufficient for working with computers and electronic devices.
• Willingness to work overtime and travel as needed.

Safety Expectations

All employees are expected to understand and follow the organization's safety policies and procedures at all times.