Account Manager
Account Manager
Language: English
Travel: Up to 60%
About the Opportunity
Role Summary
Key Responsibilities
Account Growth & Expansion
- Drive year-over-year revenue growth within existing accounts through cross-selling and upselling
- Identify and commercialize new applications within current customers
- Increase share of wallet through strategic account planning and relationship management
- Handle customer orders and requirements through clear, timely communication
- Maintain accurate sales forecasts and opportunity tracking using CRM and planning tools
- Monitor pipeline health, including opportunity size, stage progression, and conversion rates
Profitability Optimization
- Optimize product mix to balance customer performance needs and profitability goals
- Identify margin improvement opportunities within assigned accounts
- Execute pricing actions in alignment with established pricing strategies
- Collaborate with technical and functional teams to rationalize or substitute products to improve cost efficiency
Account Retention & Relationship Management
- Develop and maintain strong relationships with key customer stakeholders and decision-makers
- Proactively identify and mitigate attrition risks
- Conduct regular business and strategic reviews to ensure alignment and satisfaction
- Serve as a trusted advisor by demonstrating value delivered and identifying improvement opportunities
Strategic Account Ownership
- Act as the primary owner and single point of contact for assigned accounts
- Build multi-level relationships across customer organizations (operations, purchasing, technical teams)
- Implement standardized account management practices where applicable
- Resolve issues promptly and proactively manage customer satisfaction
Financial & Operational Accountability
- Meet or exceed sales, gross profit, and margin targets for assigned accounts
- Support receivables management, including credit limits and overdue balances
- Manage costs in line with account profitability plans
- Support inventory optimization by promoting movement of aged or strategic products
- Ensure compliance with contractual and commercial obligations
Internal Collaboration
- Partner with customer service, planning, laboratory, R&D, and supply chain teams
- Coordinate with field service teams to ensure high service standards
- Align internal stakeholders around customer priorities and commercial strategies
- Utilize digital tools and systems to support planning, execution, and reporting
Application Reliability & Service Oversight
- Monitor application performance and conduct testing as required
- Troubleshoot process and application issues in coordination with technical teams
- Prepare and maintain accurate service documentation
- Support customer equipment reliability, uptime, and performance
Safety & Risk Management
- Adhere to company and customer safety and stewardship policies
- Promote a strong safety culture through participation in safety programs
- Conduct job safety analyses to identify and mitigate workplace hazards
Basic Qualifications
- Bachelor's degree in Chemistry, Engineering, Business Administration, or related field
- 0-1 years of relevant experience
- Knowledge of industrial or process-related environments
- Experience supporting chemical or specialty product applications preferred
- Valid driver's license and ability to travel
Core Competencies
- Customer Focus: Builds strong relationships and delivers consistent value
- Collaboration: Works effectively across functions to support customer success
- Planning & Alignment: Prioritizes work to meet commitments and account objectives
- Engagement: Demonstrates ownership and accountability for results
- Learning Agility: Adapts quickly and applies learnings to improve account performance
FAQs
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