Client Service Manager


Los Angeles
Permanent
USD150000 - USD210000
Civil
PR/547149_1748451316
Client Service Manager

Client Service Manager - Water Infrastructure

We are seeking a seasoned engineering professional to lead client engagement and project delivery for municipal water and wastewater infrastructure projects. This role is ideal for someone passionate about advancing sustainable water solutions and building long-term client partnerships.

About the Role:

As a Client Service Manager, you will play a key leadership role in managing client relationships, overseeing complex engineering projects, and guiding multidisciplinary teams. You'll contribute to projects such as treatment plant expansions, regional water quality studies, and water reuse initiatives that support resilient and sustainable water systems.

Key Responsibilities:

  • Build and maintain strong relationships with new and existing clients, ensuring consistent service and satisfaction.
  • Serve as the technical lead, responsible for interpreting, organizing, and coordinating project assignments.
  • Develop internal standards and best practices for engineering activities.
  • Make authoritative decisions on technical matters and provide strategic direction on complex issues.
  • Participate in proposal development, client interviews, and contract negotiations.
  • Identify and manage subconsultants and external partners.
  • Represent the firm in professional associations through technical presentations, committee involvement, and leadership roles.
  • Local travel within Southern California is required.

Qualifications:

  • Bachelor's degree in Civil, Environmental, or Chemical Engineering.
  • Professional Engineer (PE) license.
  • 15+ years of relevant experience in water and wastewater infrastructure.
  • Proven track record in delivering projects such as treatment facilities, water reuse systems, pump stations, and pipeline networks.

FAQs

Congratulations, we understand that taking the time to apply is a big step. When you apply, your details go directly to the consultant who is sourcing talent. Due to demand, we may not get back to all applicants that have applied. However, we always keep your resume and details on file so when we see similar roles or see skillsets that drive growth in organizations, we will always reach out to discuss opportunities.

Yes. Even if this role isn’t a perfect match, applying allows us to understand your expertise and ambitions, ensuring you're on our radar for the right opportunity when it arises.

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That's why we recommend registering your resume so you can be considered for roles that have yet to be created. 

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