Field Service Automation Engineer
Job Title: Field Service Automation Engineer
Location: Hopedale, MA
Travel: Local travel to customer sites between Boston, MA and Groton, CT
Position Overview
The client is looking for a skilled, motivated Field Service Automation Engineer to support the installation, commissioning, troubleshooting and maintenance of industrial automation systems. The ideal candidate will have strong hands-on field experience, in-depth knowledge of Rockwell Automation platforms and the ability to work well in fast-paced industrial environments.
The successful candidate will be safety-focused and communicate well. They will be able to work independently while giving clients high-quality service.
Required Qualifications
- OSHA 10 certification (required)
- 5-10 years of hands-on field service experience in industrial automation
- Bachelor's degree in Electrical Engineering, Mechanical Engineering, Computer Science or a related technical discipline
- Strong experience with Rockwell Automation PLCs
- Proficiency with FactoryTalk ME and SE (HMI/SCADA development and support)
- Experience configuring and troubleshooting Variable Frequency Drives (VFDs)
- Ability to read and interpret electrical schematics, wiring diagrams and Piping & Instrumentation Diagrams (P&IDs)
- Strong troubleshooting and diagnostic skills across electrical, controls and systems integration
- Proficiency with Microsoft Office Suite
- Excellent written and verbal communication skills
- Highly organized, with strong time-management skills
- Ability to perform well in fast-paced, high-demand environments
Key Responsibilities
- Installing, configuring, commissioning and servicing industrial automation systems
- Programming, troubleshooting and modifying Rockwell PLC systems
- Developing, maintaining and troubleshooting HMI/SCADA applications using FactoryTalk ME/SE
- Diagnosing and resolving issues with VFDs, control panels, instrumentation and field devices
- Reading and interpreting schematics, wiring diagrams and P&IDs to support field activities
- Providing on-site technical support and training to customers
- Documenting service activities, system changes and recommendations
- Working with engineering and project teams so that projects are delivered successfully
- Making sure all work complies with OSHA and site-specific safety standards
Preferred Attributes
- A self-starter who can work independently in the field
- Strong customer-facing skills and a professional manner
- Detail-oriented, with strong documentation habits
- Able to manage multiple service calls and prioritize effectively
Work Environment
- A field-based role with local travel to customer sites from Boston down to Groton, CT
- Industrial environments such as manufacturing plants and processing facilities
- On-call emergency support is required, and occasional extended hours may be needed depending on project or service needs
Benefits
- 401(k) with a 3% match
- Health insurance
- Paid time off: typically 2-3 weeks' vacation (depending on level), plus 1 week of sick leave
Schedule
- Monday to Friday, with rotating weekend and evening support as needed for the client's customers, who operate 24/7
FAQs
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