Client Service Manager
Key Responsibilities
- Build and maintain strong relationships with both new and existing clients, ensuring long-term engagement and satisfaction.
- Plan, schedule, and execute engineering work for multiple medium- to large-scale projects of moderate to high complexity.
- Serve as a primary technical authority, responsible for interpreting, organizing, and coordinating project assignments.
- Define project objectives, scope, and requirements, and lead the development of innovative technical approaches.
- Manage project budgets, schedules, quality standards, and contractual obligations.
- Supervise and mentor teams, including subordinate supervisors and technical staff.
- Lead projects involving unique or complex challenges with significant organizational impact.
- Develop internal standards and guidelines for engineering practices.
- Make independent, authoritative decisions on technical matters.
- Participate in proposal development, client interviews, and contract negotiations.
- Oversee and coordinate work performed by subconsultants.
- Represent the organization in professional associations through technical presentations, committee involvement, and leadership roles.
- Local travel required for client meetings and site visits.
Qualifications
- Bachelor's degree in Civil, Environmental, or Chemical Engineering.
- Professional Engineer (PE) license.
- 15+ years of professional experience in water and wastewater infrastructure, including treatment, reuse, collection systems, transmission/distribution, pipeline rehabilitation, and pump stations.
- Proven ability to deliver high-quality services within budget and schedule constraints.
- Strong leadership and mentoring skills, with the ability to evaluate team performance and guide project execution.
- Excellent communication skills for engaging with clients and multidisciplinary teams.
Preferred Qualifications
- Master's degree in Environmental Engineering or a related field.
- Experience in both design and construction phases of infrastructure projects.
FAQs
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