Technical Support Engineer
Position Title: Technical Support Engineer - Residential PV & Storage Systems
Location: Hanoi, Vienam
Employment Type: Full-time
Position Overview
We are seeking a technically skilled and customer-focused engineer to support the full lifecycle of residential photovoltaic (PV) and energy storage system solutions. This role will be responsible for providing front-line technical support, assisting in system design, delivering training, and supporting post-sales service activities. The ideal candidate will have a strong background in electrical engineering and hands-on experience with solar and storage technologies.
Key Responsibilities
Technical Support & System Design
- Serve as the first point of contact for technical inquiries and on-site service support within the assigned region.
- Assist in the design of residential PV and storage systems using proprietary and third-party design tools.
- Collaborate with sales teams to deliver technical presentations and support deal closure.
Training & Documentation
- Conduct technical training sessions for clients and internal teams to enhance product understanding and application.
- Develop and maintain technical documentation, including procedures, specifications, and presentation materials.
After-Sales & Service Coordination
- Troubleshoot and resolve technical issues related to new and existing installations.
- Respond to service calls and coordinate with internal teams to ensure timely resolution.
- Support the service team in ensuring smooth product delivery and customer satisfaction.
Additional Duties
- Participate in technical projects and initiatives as assigned by the supervisor.
- Provide translation and communication support between local clients and international teams when needed.
Candidate Profile
Education & Experience
- Bachelor's degree or higher in Electrical Engineering or a related field.
- Minimum 3 years of experience in technical support roles within the solar PV or energy storage industry.
- Familiarity with residential energy systems, including inverters, batteries, and mounting solutions.
Technical Competencies
- Proficient in system design tools and standard IT platforms (e.g., SAP, Outlook, MS Teams, CRM).
- Strong understanding of solar technologies, system commissioning, and fault diagnostics.
- Service-oriented mindset with the ability to advise installers and end-users effectively.
Language & Communication
- Proficiency in English or Mandarin, in addition to Vietnamese.
- Strong interpersonal skills and ability to communicate technical concepts clearly.
Other Requirements
- Knowledge of Vietnam's electricity market and regulatory environment.
- Valid driver's license preferred.
- Willingness to travel frequently for site visits and client support.
- Comfortable working in a cross-cultural environment with a structured management style.
If you are interested in this position, please do not hesitate to apply!
FAQs
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