[SIN] Service Delivery Manager - Data Center
Overview
An experienced Service Delivery Manager is sought to lead managed services delivery across data center operations and structured cabling infrastructure within a highly regulated environment. This role is responsible for ensuring service excellence against SLAs, driving customer satisfaction, and overseeing end-to-end physical infrastructure services. Acting as the key service interface, you will lead internal teams and vendors while ensuring alignment with best practices and continuous improvement initiatives.
Responsibilities
- Manage end-to-end delivery of data center and cabling services under a managed services model
- Ensure compliance with SLAs, KPIs, and contractual service obligations
- Oversee rack & stack, cross-connects, and structured cabling (fiber/copper) activities
- Act as primary stakeholder interface across IT, security, and compliance teams
- Lead service reviews, reporting, and continuous improvement initiatives
- Manage and coordinate teams of engineers, technicians, and subcontractors
- Drive operational excellence through SOPs, change management, and quality control
- Ensure regulatory compliance, audit readiness, and data governance standards
- Monitor incident trends, SLA performance, and service delivery metrics
- Support business continuity and disaster recovery planning for infrastructure services
Requirements
- Bachelor's degree in IT, Engineering, or related discipline
- Minimum 8 years' experience in service delivery or operations within data center environments
- Experience supporting regulated industries (e.g., banking/financial services)
- Strong experience in structured cabling and data center infrastructure management
- Knowledge of ITIL frameworks and service management best practices
- ITIL certification required; PMP / ISO / DCIM certifications advantageous
- Familiarity with service management tools (e.g., ServiceNow, CMDB, DCIM)
- Strong stakeholder management and communication skills
Consultant: Lisa Ong Li Xian (EA License No: R24123585)
FAQs
Congratulations, we understand that taking the time to apply is a big step. When you apply, your details go directly to the consultant who is sourcing talent. Due to demand, we may not get back to all applicants that have applied. However, we always keep your resume and details on file so when we see similar roles or see skillsets that drive growth in organizations, we will always reach out to discuss opportunities.
Yes. Even if this role isn’t a perfect match, applying allows us to understand your expertise and ambitions, ensuring you're on our radar for the right opportunity when it arises.
We also work in several ways, firstly we advertise our roles available on our site, however, often due to confidentiality we may not post all. We also work with clients who are more focused on skills and understanding what is required to future-proof their business.
That's why we recommend registering your resume so you can be considered for roles that have yet to be created.
Yes, we help with resume and interview preparation. From customized support on how to optimize your resume to interview preparation and compensation negotiations, we advocate for you throughout your next career move.