Senior Director Client Account Management
About the Company
Our client is a growing energy consulting and advisory firm that helps commercial and industrial organizations manage energy procurement, cost reduction, sustainability initiatives, and overall energy strategy.
Position Overview
The Senior Director of Customer Account Management will lead the customer retention and account management function, overseeing a team responsible for driving client satisfaction, renewals, account growth, and long-term customer success. This individual will build scalable processes, establish performance metrics, and enhance the overall customer experience.
Key Responsibilities
- Lead and develop the customer account management team.
- Drive customer retention, renewals, and account expansion initiatives.
- Create and implement account management processes, playbooks, and service standards.
- Partner cross-functionally with sales, operations, and other internal stakeholders.
- Establish KPIs, reporting, and performance metrics to improve team effectiveness and customer outcomes.
Qualifications
- 10+ years of experience in energy, consulting, customer success, account management, or related industries.
- Proven leadership experience managing client-facing teams.
- Strong background in customer retention, relationship management, and process improvement.
- Experience working in high-growth or private equity-backed environments is preferred.
Ideal Candidate
A strategic, data-driven leader who can build structure, improve retention, develop high-performing teams, and create a best-in-class customer experience.
FAQs
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