Branch Manager - Residential Generators
About the Role Our client is looking for a Branch Manager to serve as the single point of accountability for branch performance across service, sales, projects, and electrical. You will own the full P&L, lead the service team directly, and lead the Sales & Operations Manager, who runs sales, projects, and electrical.
What You'll Own
- Hitting net income vs. budget every month
- Growing service revenue, with maintenance renewals above 80% and new maintenance plans up 10% year over year
- Technicians at 85% billable or better, with customer issues closed out quickly
- Building a winning team that hits its numbers and retains its top people
Key Responsibilities
- Own the full P&L for the main branch and remote sites, build the annual budget, and present a written recovery plan when a month is missed
- Set growth strategy with executive leadership, identify new markets and remote-site opportunities, and grow market share
- Lead service operations directly, including scheduling, training, troubleshooting, startup support, and technician performance
- Grow service revenue through repair quotes, maintenance plans and renewals, and monitoring programs
- Own warranty end to end, from filing claims to collecting vendor credits
- Manage purchasing, receiving, inventory, and fleet
- Manage manufacturer relationships, including dealer agreement compliance, training requirements, and vendor rebates
- Maintain key customer relationships, such as builders and special accounts
- Coach the Sales & Operations Manager, set their discount approval limit, and approve larger discounts
- Serve as the escalation point for service customer issues
- Hire, coach, review, and manage discipline, and build a positive team culture
- Hold the team to documented processes and drive the safety culture
- Coordinate facility maintenance and repairs
- Stay hands-on in all areas of the business as needed
- Work with corporate shared services (AP, AR, HR, Accounting)
Success Metrics
- Net income vs. budget (most critical), with a written recovery plan for any missed month
- Service revenue vs. budget
- Maintenance renewal rate of 80% or better
- New maintenance plans up 10% year over year
- Technician billable rate of 85% or better
Qualifications
- 7+ years of operations leadership, preferably in generators or a related trade
- Proven experience leading technicians and sales staff
- Track record of growing revenue or opening new markets
- P&L and budget management experience
- Strong technical understanding of residential generator systems, installation, and maintenance
- Purchasing and inventory management experience
- Salesforce experience strongly preferred; strong Microsoft 365 skills
- Bachelor's degree or equivalent experience
- Highly organized, accountable self-starter with strong communication, problem-solving, and analytical skills
- Strong technical aptitude and ability to learn new systems quickly
- Ability to pass a background check, including a motor vehicle check and drug screen
FAQs
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