Sales & Operations Manager
About the Role Our client is looking for a Sales & Operations Manager to run sales, project management, and electrical work from first lead to final invoice. You will lead the sales reps and the master electrician, hold the team to clear targets, and keep the office running smoothly.
What You'll Own
- Contacting every lead within 48 hours, with all activity logged in Salesforce
- Hitting monthly sales bookings vs. budget and growing the win rate
- Moving projects from Closed Won to startup in 45 days or less on average
- Electrical productivity of 85%, with revenue at or above the annual target
- Keeping customers updated at every project milestone
Key Responsibilities
- Lead the sales team day to day: set targets, coach, and drive accountability in line with the branch growth strategy
- Own the lead-to-close process, including qualification, quoting, and close rate
- Approve discounts within set limits and run promotions, SPIFFs, and marketing
- Manage projects from Closed Won to final invoice, including permits, inspections, installs, and startup
- Select, schedule, and manage subcontractors for quality and timeliness
- Partner with the master electrician to grow electrical revenue
- Oversee billing and help resolve AR collections and disputes
- Serve as the escalation point for customer and project issues
- Handle office administration, report on sales, project, and electrical results, and contribute to the annual budget
- Hire, coach, and review the team, and supervise Project Coordinators as they are added
Success Metrics
- Sales bookings vs. budget (most critical)
- 95%+ of leads contacted within 48 hours
- Lead conversion and win rate
- Closed Won to startup in 45 days or less on average
- Electrical productivity of 85% and revenue vs. annual target
Qualifications
- 5+ years in a management role in residential generators, construction, or a related trade
- Proven record of managing a sales team to targets
- Project management experience, including permits, inspections, and subcontractors
- Billing and AR experience
- Salesforce experience strongly preferred; strong Microsoft 365 skills
- Organized, accountable self-starter with strong communication and customer service skills
- Strong problem-solving, analytical, and technical aptitude
- Ability to pass a background check, including a motor vehicle check and drug screen
FAQs
Congratulations, we understand that taking the time to apply is a big step. When you apply, your details go directly to the consultant who is sourcing talent. Due to demand, we may not get back to all applicants that have applied. However, we always keep your resume and details on file so when we see similar roles or see skillsets that drive growth in organizations, we will always reach out to discuss opportunities.
Yes. Even if this role isn’t a perfect match, applying allows us to understand your expertise and ambitions, ensuring you're on our radar for the right opportunity when it arises.
We also work in several ways, firstly we advertise our roles available on our site, however, often due to confidentiality we may not post all. We also work with clients who are more focused on skills and understanding what is required to future-proof their business.Â
That's why we recommend registering your resume so you can be considered for roles that have yet to be created.Â
Yes, we help with resume and interview preparation. From customized support on how to optimize your resume to interview preparation and compensation negotiations, we advocate for you throughout your next career move.