Technical Service Engineer
Key Responsibilities
- Provide technical support and troubleshooting assistance for existing customer installations and treatment programs.
- Support the implementation, commissioning, and optimization of new applications, systems, and projects.
- Conduct site surveys, system assessments, audits, and performance evaluations.
- Investigate operational issues and perform field testing to identify root causes and recommend corrective actions.
- Work closely with commercial and account teams to provide technical input for customer proposals and solution development.
- Prepare technical reports outlining findings, recommendations, and improvement opportunities.
- Monitor system performance and document customer value creation and operational improvements where applicable.
- Develop and maintain troubleshooting guides, technical documentation, and best-practice resources.
- Coordinate with internal stakeholders and external service providers to support maintenance and repair activities.
- Assist with installation planning, site readiness reviews, and project roll-out activities.
- Support continuous improvement initiatives aimed at enhancing customer satisfaction and operational efficiency.
- Deliver technical training and knowledge-sharing sessions for internal teams and customers.
- Stay current with industry developments, emerging technologies, and regulatory requirements.
Requirements
- Required bachelor's degree in Chemical Engineering or Chemistry with 3 years of experience in technical engineer roles or similar.
- Experience supporting industrial utilities systems such as cooling water, steam/boiler systems, wastewater treatment, or process water applications.
- Hands-on troubleshooting and field service experience within manufacturing, industrial, energy, or process industries.
- Strong analytical and problem-solving capabilities with the ability to diagnose and resolve technical issues independently.
- Effective communication and stakeholder management skills.
- Ability to manage multiple priorities and work in a customer-facing environment.
- Comfortable preparing technical reports and presenting findings to customers and internal teams.
- Self-motivated and capable of working independently as well as collaboratively within a team.
- Willingness to travel to customer sites, including industrial facilities.
- Valid Singapore driving license.
If you are interested, kindly apply with your latest CV. Only shortlisted candidates will be contacted.
License: 16S8194
EA: R26163268
FAQs
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