Live Event Account Manager (Association Events) - Remote

Position Overview

We are seeking a highly experienced and client-focused Senior Account Manager to lead and grow a portfolio of association clients. This individual will serve as the primary strategic partner to association executives, meeting planners, and board leadership, ensuring the successful planning and execution of annual meetings, conventions, conferences, and other large-scale events.

The ideal candidate is a seasoned account management professional with a strong background supporting associations and membership organizations. They will be responsible for maintaining long-term client relationships, identifying growth opportunities, improving account profitability, and delivering exceptional client service throughout the event lifecycle.

Key Responsibilities

• Serve as the senior day-to-day contact for assigned association accounts.
• Build and maintain trusted relationships with executive directors, board members, meeting planners, and key stakeholders.
• Translate client business objectives into successful event strategies and execution plans.
• Manage the planning and delivery of annual meetings, conventions, conferences, trade shows, and other complex events.
• Lead client meetings, planning sessions, and post-event reviews.
• Develop and oversee event budgets, forecasts, and financial performance to ensure profitability goals are achieved.
• Identify opportunities for account expansion, additional services, and long-term revenue growth.
• Collaborate with internal operations, production, registration, housing, and event teams to ensure seamless execution.
• Monitor project timelines, deliverables, and client expectations throughout the planning process.
• Negotiate contracts and manage vendor and stakeholder relationships as required.
• Analyze event outcomes and provide strategic recommendations for future programs.
• Drive client retention through exceptional service and proactive relationship management.

Qualifications

• 7+ years of account management, event management, or association management experience.
• Proven experience supporting associations, professional societies, trade organizations, or membership-based organizations.
• Strong understanding of convention, conference, annual meeting, and trade show operations.
• Demonstrated success managing complex client relationships and multimillion-dollar accounts.
• Experience developing and managing detailed event budgets and financial forecasts.
• Exceptional communication, presentation, and relationship-building skills.
• Strong business acumen with the ability to balance client satisfaction and profitability goals.
• Highly organized with the ability to manage multiple projects and stakeholders simultaneously.
• Proficiency with CRM systems, project management platforms, and event technology tools.