We are looking for a Technical Support Director to join our client in the solar manufacturing industry. This is a permanent position based in Zhangjiagang, Jiangsu Province, China, and is an exciting opportunity to join an innovative and growing company.
Responsibilities
- Manage technical support and customer service teams
- Provide technical support to customers and sales teams
- Develop and implement technical training programs for staff and customers
- Work closely with sales teams to develop and implement sales strategies
- Provide technical input into product development and design
- Ensure that all technical documentation is up to date and accurate
- Ensure that all customer service issues are resolved in a timely and satisfactory manner
Skills
- Technical sales experience
- Experience in the solar industry
- Excellent communication skills, both written and verbal
- Strong leadership skills
- Ability to work under pressure and to tight deadlines
- Fluent in Mandarin and English
