The Role: The Application Engineering role provides technical expertise for helping monitor and control mechanical equipment. You and you're team will be involved in performing a range of engineering functions for pre and post sales technical support with the aim of supporting the development of projects and applications.
Essential Duties -
- Regularly partner with sales, product management, operational management and other internal teams to accomplish company objectives.
- Interact with channel partners, regional managers, consultants, contractors, OEM's and end users on a daily basis through verbal and written communication.
- Identify Consulting Need: Works closely with outside sales, internal colleagues, distributors, consulting engineers to develop understanding of the consulting request.
- Understand Challenge/ Scope Need: Works closely with the party who requested consultation to gain deeper understanding of request and scope the need. Understands technical questions to ask to ensure proper information is provided in order to meet consulting need.
- Research/Gather Data: Responsible for providing technical and product expertise, as well as researching and gathering data in order to understand how to meet the requestor's consulting need or solve the problem. Works closely with internal colleagues, subject matter experts, and technical and commercial resources to gather relevant data including technical/commercial implications of potential solutions, as well as history related to the customer or request.
- Complete the Need/Problem Solve: Responsible for meeting the requestor's consulting need or develop viable solution to requestor's problem. Typical problem solving could include turn-key or engineered-to-order system design, customer station design, custom accessory or ancillary equipment design support, training requests, engineering specification, or technical presentation and training development.
- Validate and Communicate Solution: Works closely with outside sales and internal colleagues to communicate and validate consulting need has been fulfilled or to present proposed solution. If requestor is not satisfied with outcome, the AE is responsible for further consultation. AE acts as advocate and advisor to ensure consulting need is met.
- Initial Tender/Spec/Job Details Review: Responsible for providing an initial, high level review of all technical documentation for a project including specifications, plans, drawings, etc. Provides technical expertise to assist opportunity with initial tender review. May participate in on-site job walk at customer site.
- Bid Prep: Acts as a technical consultant in efforts to prepare project bid. Provides product and application expertise, design support, technical drawing support, etc. Advises sales team on technical request and implications as it related to the project.
- Detailed Tender/Spec/Job Details Review: Responsible for providing a detailed review of all technical documentation for a project including specifications, plans, drawings, etc. Ensures proposal is feasible, technically viable, and profitable. Calls attention to any risk associated with the technical design of product offering or supporting equipment.
- Get Testing Approval: Works closely with outside sales, operations, and others to obtain customer approval of any required testing. Provides technical expertise on testing questions or concerns. May serve as on-site consultant for customer witness testing. Understands Hydraulic Institute standards and acts as technical advisor for customer and internal colleagues to ensure appropriate testing is obtain and customer expectations are fulfilled.
- Identify and Define Post-Sale Customer Need: Works closely with outside sales, internal colleagues, distributors, contractors, consulting engineers, or others to develop understanding of the post-sale customer support needed. Partners closely with the internal colleagues to obtain classifying information of the need including level of technical involvement, expertise required, urgency, application, customer type, etc.
- Identify and Define Post-Sale Customer Need: Works closely with outside sales, internal colleagues, distributors, contractors, consulting engineers, or others to develop understanding of the post-sale customer support needed. Partners closely with the internal colleagues to obtain classifying information of the need including level of technical involvement, expertise required, urgency, application, customer type, etc.
- Scope Need: Works closely with the party who requested post sale support to gain deeper understanding of request and scope the need. Understands technical questions to ask to ensure proper information is provided in order to meet post sales need.
Additional Responsibilities
- Maintain product knowledge through training and seminars
- Participate in new initiatives as requested
- Assume other duties and responsibilities as required
Minimum Qualifications: Education, Experience, Skills, Abilities, License/Certification:
- Bachelor of Science degree in Engineering (Chemical, Environmental or Mechanical is preffered). Unless the candidate has extensive previous work experiance in a comparable role.
- 3 - 5 years of experience working in the field of water and/or wastewater treatment industry
- Experience with Engineering tools
- Specific hands-on field experience with rotary mechanical equipment, controls, electrical panels, and/or is a plus
- Legendary customer service skills; an unwavering passion for taking care of the customer
- Excellent communication skills (written and verbal)
- Strong collaborative and respectful people leadership and business acumen
- Ability to work with diverse workforce and customer base and in a matrixed organization
- Excellent analytical, influential and reasoning behaviours
- Proficient in Microsoft Office
Apply here or give me a call on 980-666-3296 for a confidential discussion to find out more!
